Return Policy

7-day easy returns

You can request a return or exchange within 7 days of delivery for most products.

Eligibility

• The item must be unused, undamaged and in its original packaging with all tags and the zelaira pouch.
• For hygiene reasons, earrings and nose pins can only be returned if they are received damaged or incorrect.
• Products bought on clearance or marked "non-returnable" are not eligible.

How to request a return

• Write to us via the Contact page with your order number and reason for return.
• Share an unboxing video or photos if the product arrived damaged or incorrect.
• Our team will arrange a reverse pickup where available, or share self-ship instructions.

Refunds

Once the returned item passes a quality check, refunds are processed within 5–7 working days. Prepaid orders are refunded to the original payment method; Cash on Delivery orders are refunded to your bank account or UPI ID.

Order cancellations

You can cancel an order from My Orders until it is packed. For guest orders, please contact us with your order number.